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ChatGPT (and conversational AI) in the e-commerce industry

🌙 On July 20, 1969, the first landing on the moon was a “small step for man, one giant leap for mankind.” Today, we’re taking this seemingly small step with our first ever spotlight issue.

Join us as we take our first big step to our own “moon” as we explore the world of conversational AI—its definition, uses, pros and cons, and benefits to sellers like you.


With the promise to revolutionize communication, we're not surprised ChatGPT gained 1 million users in just 5 days! Everyone's eager to use it, particularly businesses that want to save time and marketing resources.

Here's what HubSpot unveiled about this tool and its underlying technology, conversational AI.

What is conversational AI?

It's frustrating to receive an automated and irrelevant response to an urgent concern. But old generations of chatbots can't handle complex conversations, so you don't really have much of an option.

Then came their genius sibling—ChatGPT—answering questions like a pro. As we said, it's an application of conversational AI, a technology that allows a computer to chat like a person.

Isn't ChatGPT just an upgrade of the classic chatbot?

Yes and no. It belongs to the chatbot family, but it doesn't use pre-programmed scripts. Instead, it's fed with data to understand human sentiments better. 🧠

⛓️ Before ChatGPT…

…there's Siri, Alexa, and Google Assistant.

Yes, there are other conversational AI born before ChatGPT. Virtual assistants that can hold friendly conversations and make your life easier belong to this tech family.

Then, there are the AI relatives: content generation applications like HubSpot's content assistant and Jasper. These tools help marketers research topics and create content for blogs, emails, and the like.

Another extension of the AI family tree is text-to-speech tools like Eden AI. They allow people with assistive needs to experience the text as a natural-sounding experience.

👄 How many have been sweet-talked by this AI?

Everyone wants to ride on this hottest trend in the digital space. Six out of 10 marketers use AI to strategize their next moves.

The global conversational AI market is expected to hit $32 billion this year. Roughly 15% of Americans are excited about what's in store, especially now that AI (91.87%) just slightly lags behind humans (92.9%) in terms of accuracy level. 

👂🏻 Should you use conversational AI tools?

To help you answer this, let's summarize everything. Using a conversational AI tool like ChatGPT is like having:

  1. An efficient assistant. Like an all-around helper that resolves issues and searches for potential customers. This way, you can focus on tasks that need creative and thoughtful touch—something only humans can do. 
  2. A data powerhouse. It collects valuable information that you can use to improve your service and deliver customer needs. You can also use the details to find leads and reach your target market. 
  3. An effective persuader. By recommending products based on buyers’ likes, conversational AI tools can drive your sales to the roof! Plus, it can tell you what customers think about your products. 

⚠️ Before making a decision, remember that AI technologies only serve as extra hands. Because even the most intelligent AI tool can't take precise cues from emotions that affect your decision-making.

Nothing, at least for now, can replace human minds. By all means, let technology organize things for you. But don’t leave your business in its hands.


Pro Amazon seller battles AI in a product listing showdown

Creative: Sophia Jaba-an, Seller vs AI

What would happen in a face-off between artificial and natural intelligence?

Jungle Scout did an experiment to see who'll win a product listing contest: a seasoned Amazon seller or a newbie backed up by its new AI tool, AI Assist.

The challenge:

  • The pro Amazon seller has 5 years of experience.
  • The newbie is a non-active seller armed with AI Assist, which leverages OpenAI's model to generate product listing components.
  • Both must generate titles, key features, and product descriptions in 30 minutes.

Round 1️⃣: Title

Pro: Viewed competitors' titles and determined what the product does before gathering relevant high-volume keywords. It took the pro a while to get the green rating.

Newbie: Went straight to AI Assist to generate an acceptable initial title. After a few tweaks, the newbie quickly earned the green check rating.

Round 2️⃣: Key features

Pro: Checked customer reviews from competitors' listings and used Listing Builder to generate the features. According to the pro seller, not everyone will read the bullet points, but you want to convert the ones who will.

Newbie: Had AI Assist pulled high-volume keywords as features while listing some positive phrases, such as "convenient plug-in feature" and "ecofriendly LED bulb."

Round 3️⃣: Product description

Pro: Ran out of time and admitted that the AI did it better, with only a few adjustments necessary.

Newbie: Let AI Assist write the 2000-character product description—what's the purpose of having an AI companion if not this?

The results:

  • The pro seller used a traditional approach to create the listing, bringing up good points and strategies and using 90% of the keywords.
  • The newbie mostly relied on AI Assist and optimized the listing by adding more keywords and refining the text. Only 70% of keywords are used.
  • Both scored an 8/10 listing optimization score.

✉️ What does this tell you? 

Creating a compelling product listing takes effort, creativity, and good strategy. Yes, manually doing so works well. But adding AI tools to the equation will make a big difference.

Why not make the best of both worlds?


  • To protect users, TikTok added a rule to regulate AI content on the platform. Learn about the updated guidelines and how they can affect you. - Search Engine Journal
  • Sad news to 9,000 employees—Amazon plans another mass layoff this April. And it’s gonna target those in the cloud computing and advertising divisions. - The New York Times
  • We heard Shopify wants to add the Buy with Prime option to its platform. Do you think this is a good move? - The Motley Fool
  • Good news: there’s a Small Business badge for small-time sellers. Bad news: it’s a new target of black hat sellers. - Reddit
  • Still confused between FBM and FBA? Here’s what you need to know about their pros and cons for sellers like you. - SageSeller


Use ChatGPT’s sales talk to boost your income

Creative: Sophia Jaba-an, ChatGPT’s Sales Talk

The competition in the Amazon marketplace is fierce, especially for new sellers. If you're still growing your brand, it will be challenging to earn decent sales.

🗣️ Influencer Marketing Hub shared how ChatGPT can help increase your income.

  1. It can streamline your keyword research process. ChatGPT can instantly pull up a list of relevant keywords based on prompts. This saves you time and effort so you can concentrate on your selling strategy.
  2. It can write creative copies. No need to worry about composing good product descriptions. With just a few clicks, ChatGPT can produce copies that sell.
  3. It can craft the perfect ad headline. Just input your product's features and any text restrictions and let ChatGPT put together catchy headlines. 
  4. It can improve customer service. You can't always keep calm when dealing with difficult customers. Good thing, ChatGPT is designed to generate tactful and friendly replies.
  5. It can step up your content marketing game. Who has the time to do in-depth research on the hottest trends? Feel free to let ChatGPT produce blog and social media content for you. Don't worry, artificial creative juices don't run out.
  6. It can help you outsmart your competitors. You can use ChatGPT to hit them where it will hurt the most—reviews. The AI can analyze your competitor's bad feedback and turn them into benefit messages you can squeeze into your product listing.
  7. It can take your visuals to the next level. OpenAI, ChatGPT's developer, unveiled DALL-E 2, a system that can make human language descriptions come alive through realistic images. No more time-consuming image editing!

👣 But before turning to ChatGPT for help, you must know the strengths and needs of your business. Only then can you optimize its capabilities to create strategies that will increase your sales in the long run.


Is AI the end of SEO?

Creative: Sophia Jaba-an, End of SEO

After all that’s been said about AI, we can’t help but ask this. Especially now that ChatGPT rapidly gains fame in the digital marketing domain.

Search Engine Journal did some digging to answer this million-dollar question.

💪 There are two things AI can do that SEO can't:

1. AI helps search engines better understand web pages' content

As AI improves, search engines become more efficient in identifying text, images, videos, and other content to provide customized results. AI helps SEO experts discover top keywords and language trends to create content that matches user needs.

2. AI automates SEO-related tasks

Searching for keywords and analyzing data can become tedious. AI automates these tasks to free SEO experts from repetitive duties and make them effective marketers. AI can also do basic Excel formulations to speed up data monitoring.

🛑 However, these capabilities aren't enough because AI lacks two crucial factors:

  • Accuracy. This doesn't mean that AI tools are inaccurate—they are. They just can't filter data to ensure accuracy.

AI relies on prediction models and training data to see what's next. Guess where the data used to build the models come from. Yup, SEO.

  • Timeliness. Let's say you want to find a good restaurant. AI will give you good recommendations based on its recent review data. But only a deep search can help you find the best one that actual people can vouch for.

This is because of the discrepancies between the real world and popular online topics. AI will give outdated responses unless its training data is updated.

❓ So, is AI the end of SEO?

Here's what ChatGPT said:

"AI (Artificial Intelligence) will not kill SEO (Search Engine Optimization). In fact, AI can be used to improve and enhance SEO strategies."

There you go! AI is not the end of SEO. And they should be allies, not rivals. Besides, readers want fresh, relatable ideas—something the human brain can produce much better with both tools on the side.

Author : SellerBites
Faith began working on SellerBites in 2021, a weekly newsletter that provides sellers with the latest news and updates in FBA. With first-hand experience in managing various seller and vendor accounts, she understands what sellers face on this platform. Her background led to the conception of SellerBites, which main goal is to help people become better, more informed entrepreneurs in the Amazon marketplace.
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