Getting hit by fraud is bad enough. But when it’s twice—by the same customer—and Amazon still doesn’t take your side? That’s the kind of gut-punch that makes you question everything.
- Amazon lets return fraud slide twice 😤
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- Thought of the Day 🍴
SELLER CONFESSIONS
An Amazon seller (OP) asked: What do you do when a customer defrauds you twice—and Amazon still sides with them both times?
OP shared how a repeat buyer manipulated returns twice by swapping out parts and sending back damaged items. Even with proof of tampering and serial number mismatches, Amazon denied their A-to-Z appeal—again.
😤 The fraud
The seller did everything right... and still lost the claim.
- Proof ignored. Security tags, serials, and pre-/post-ship photos all confirmed the item was not theirs.
- Preemptive refund failed. They issued a $10 refund to block auto-refund, but Amazon still debited the full amount.
- Denied appeal. Their detailed documentation was dismissed with a vague reply: “You did not refund the order.”
🧠 What others suggest
Sellers with experience dealing with A-to-Z claims jumped in with practical advice.
- Use restocking fees. A 100% restocking fee labeled “materially different” is more defensible than partial refunds.
- Ship smart. Always use Amazon’s Buy Shipping—without it, your case may be dead on arrival.
- Photo everything. File SAF-T claims with photo proof: packaging, labels, product before and after.
- Match serials to invoices. Especially for electronics, ensure your documentation includes serial numbers that tie back to your supplier.
🙌 The twist
Just when hope seemed lost, an Amazon representative stepped in, requested the order ID, submitted an internal escalation, and a few days later, the claim was reversed.
Good for OP—but let’s be real, not everyone walks away with a happy ending after getting frauded. That’s why it’s on you to guard your store. If you know Amazon’s protection rules better than the people abusing them, you’re already one step ahead.we’re all ears.
THOUGHT OF THE DAY
Fraud hurts—but not fighting back hurts more. Build systems, collect proof, and learn the rules better than the fraudsters do.
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BITES OF THE WEEK
- Conferences to Consider: Here are 19 ecommerce conferences in 2025 to look forward to and learn from.
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