Amazon lost the inventory. Sellers lost the payout.
What happens when proof, invoices, and appeals don’t matter, and “fair market value” feels anything but fair?
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SELLERBITES INBOX
An Amazon seller (OP) asked: Has anyone had luck appealing FBA reimbursements under Amazon's new source cost calculation?
Here’s the setup:
- OP shipped inventory worth $800 per unit.
- Amazon lost five units, but only reimbursed $500 each.
- OP provided manufacturer invoices dated before shipment, yet every appeal was denied without explanation.
⚠️ The reimbursement riddle
Other sellers jumped in with the same frustration.
- Low payouts. One got just $3.84 back for a $24 unit, and spent two months spinning their wheels in support cases.
- Case dead ends. Another noted that the Sourcing Cost Dashboard hasn’t updated since May, leaving appeals in limbo.
The running theory: Amazon wants proof of full landed cost, not just unit invoices.
🚪 Finding a way through
So, is there a way around the system, or does OP just have to accept the lost $300 per unit?
Sellers shared tactics that actually moved the needle:
- Specialist calls. Requesting callbacks from FBA specialists instead of reopening endless cases.
- Higher escalation. Opening “Disputed Reimbursement” cases while citing Amazon’s Fair Market Value policy or escalating with a detailed summary and evidence to [email protected].
In the end, persistence paid off. After pushing Amazon for an explanation, OP finally got traction. A day later, Amazon reviewed the case again, and reimbursed the missing $300 per unit.
A hard-fought victory, but a victory nonetheless.
THOUGHT OF THE DAY
A fair reimbursement is not a victory, it is the baseline of trust.
BITES OF THE WEEK
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