Retailers are losing 81% of customers without even realizing it

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Amazon’s Sutton Coldfield fulfilment centre just scored a five-star safety rating from the British Safety Council. With injury rates well below the UK average and a people-first mindset, the site is setting a new benchmark for safe, forward-thinking logistics.

• Why 81% of customers walk away 😬
• Toronto’s eComm Summit 💥
• Walmart’s $200B for global dominance 🌍
• Amazon success starts with your ASINs 🧩

HOT TOPIC

Let’s not sugarcoat it: retail has a retention problem. Retail Dive reported that 81% of U.S. shoppers abandoned a brand in the past year, and it’s not just about price tags. 👋

One bad interaction, one off-brand moment, and they’re gone. That’s not a churn, that’s a full-blown loyalty crisis. 

🚩 Loyalty collapse

Your shoppers are less forgiving than ever. Here’s what’s pushing them away:

• Broken shopping experiences. 1 in 3 shoppers left after slow shipping, confusing UX, or missing discounts.
• Disconnected systems. A mobile cart that disappears on desktop? Loyalty points that reset in-store? That’s a broken backend, and customers are done tolerating it. 🔌
• Value confusion. It’s not just “too expensive.” If the experience doesn’t match the price, shoppers won’t stick around, especially in today’s unstable market.

🛠️ Discounts won’t fix this

Quick fixes like loyalty points and discounting are short-term relief, not a cure. What you need is:

• Cross-channel continuity. Sync carts, promos, and loyalty data across devices and stores.
• Composable architecture. Ditch rigid systems. Use tech that adapts to shifting customer behavior.
• Experience-first mindset. Treat your site like a service. Every second of lag and every broken step is a churn trigger.

🏅 Consistency builds loyalty

The brands that win aren’t just the ones with the best prices or flashiest ads. They’re the ones that deliver consistency, clarity, and connection at every step.

Before you launch that next promo or pump more budget into ads, ask yourself: Is my experience leak-proof?

Because if it’s not, your competitors will be more than happy to welcome your churned customers with open arms. 😉

TOGETHER WITH ECOM NORTH

Toronto’s Throwing Down: An eComm Summit Built for the Bold

This September, Canada’s ecommerce scene finally gets the mic.

Toronto Summit: Be Bold isn’t your average snooze-fest of generic panels and recycled buzzwords. It’s the only Canadian conference built by and for the people actually in the trenches — founders, operators, and brand builders. Aka, you.

And yep, SellerBites will be there — soaking in the good stuff (and probably side-eyeing bad LinkedIn takes).

📍 Where: Meridian Hall & St. Lawrence Centre for the Arts, Toronto
🗓️ When: September 23–24, 2025

Here’s what to expect:

• Zero-fluff talks from the minds behind BOOM! by Cindy Joseph, Vessi, David’s Tea, Mid-Day Squares, and more
• 20+ hours of practical programming — real insights, no TED Talk energy
• Unfiltered convos that go beyond “what’s your LTV?” over actual coffee ☕

🎟️ Perk for SellerBites readers: Score 15% off with code Sellerbites15 at checkout.

We’ll be there — so if you see someone furiously typing notes between panels, say hi. Or don’t. It’s a conference, not summer camp.

Grab your pass here

TL;DR: If you sell online and want real growth talk (not corporate cosplay), Toronto Summit: Be Bold is the Canadian event to hit.

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ECOMMERCE NEWS

Inside Walmart's $200B strategy to win worldwide

Walmart isn’t just dominating its home turf, it’s turning heads internationally, too. 

According to Modern Retail, Walmart International CEO Kathryn McLay revealed how global markets are shaping up to be a $200 billion engine of growth, powered by tech, speed, and cross-market learning. 

🕹️ Global momentum drivers

• India’s quick commerce revolution. Flipkart’s 250 fulfillment centers deliver in as fast as 3 minutes, inspired by Sam’s Club “cloud” hubs in China.
• Winning categories. Flipkart’s electronics and fashion, plus Walmart’s China stores, are already profitable without digital ads.
• AI-powered shopping. Myntra uses generative AI to craft personalized outfits based on events, weather, and purchase history.
• Test, adapt, scale. Fast fulfillment and personalization models get refined and expanded across markets.

💬 Why sellers should care

Walmart’s global growth isn’t just a win for the company, it’s a huge opportunity for sellers ready to think big. 

• Speed drives sales. Fast delivery isn’t just for groceries anymore. Flipkart shows that lightning-quick fulfillment can expand across apparel, electronics, and more.
• AI is your new best friend. Whether it’s for personalized recommendations or customer support, AI is proving to be a game-changer for conversion rates. 🧠

Aside from that, if you’re eyeing global growth, Walmart offers a prime platform to scale your business beyond borders.

SELLER REFRESHER

Why winning on Amazon starts with your ASINs

Every product on Amazon has a secret code: the ASIN. This 10-character code does more than identify products. It’s how Amazon keeps its 12-million-plus product catalog running smoothly, and how sellers stay visible and organized in a sea of competition.

🔍 How to find and use ASINs

• URL search. On any product page, the ASIN is right after /dp/.
• Product details.  Scroll down to the info section—it's usually listed. 📦
• Seller Central. Go to “Manage All Inventory” to find all your ASINs in one place.

🛠️ ASIN management tips

To make the most of the ASIN system, here are some seller-proven tips:

• Keep records: Track your ASINs, note performance, and log any listing issues in one central place.
• Monitor regularly: Set a schedule to review listings, spot errors, and catch pricing or compliance changes early. 🕵️‍♂️
• Optimize often: Refresh titles, keywords, bullets, images, and descriptions to stay competitive and boost conversions.

Think of ASINs as the GPS for your catalog. The better you manage them, the smoother your journey, whether you’re launching new products, running ads, or scaling up. 

So if growth is the goal, mastering your ASINs is step one.