Sellers hit by a shipping bug that created “ghost” labels

November feels far away, but are we already seeing ghosts in February? 👻 

In the form of money charged… to nothing?

• "Ghost" shipping label glitch hits sellers 👻
• Your sales: PAUSED ⏸️
• Prime just hit 13B fast deliveries 🚀
• AI tips for marketing teams 🤖

BLACK MARKET

File this under things sellers definitely didn’t need last week: an eBay shipping glitch that had sellers paying for labels that never printed. 

And to make it extra painful, those labels couldn’t be reprinted or voided, because, technically, they never existed in the first place.

💸 Charged, but nothing to ship

Multiple sellers reported being charged for shipping labels that never appeared in eBay’s system.

No label. No tracking. Just money gone.

One seller said six missing labels totaled $43.82. Others hesitated to dispute the charges through PayPal, worried it could put their eBay accounts at risk.

According to eBay moderators, here’s what went wrong:

• Labels failed to generate after checkout
• No transaction history showed inside eBay
• Charges appeared directly in PayPal
• Labels couldn’t be reprinted or voided

At the same time, eBay displayed a platform-wide warning affecting USPS, FedEx, UPS, eBay Standard Envelope, and eBay International Standard Delivery.

🛠️ Refunds are coming (eventually)

There’s still no clear timeline on when refunds will land, or how long the glitch actually lasted. However, eBay confirmed that:

• Refunds will be processed automatically
• Funds will return to either PayPal or sellers’ eBay accounts
• No action is required from impacted sellers

Marketplace glitches happen. But “phantom” charges are the kind you want to catch fast.

Stay alert. Document everything. Screenshots matter, especially when every dollar and delivery window counts.

TOGETHER WITH SELLER INTERACTIVE

Selling on Amazon without a strategy? That’s expensive.

Maybe you’re running ads. Updating listings. Testing keywords.
But if it’s not translating to sales—something’s missing.

At Seller Interactive, we help brands uncover exactly what’s holding them back—and what they need to scale.

On your free Discovery Call, we’ll walk through your Amazon storefront, review your growth potential, and highlight the key gaps in your current strategy. No fluff. No guesswork. Just real, practical insights from a team that’s helped brands scale past 7 and 8 figures.

Whether you're hitting a plateau or just getting started, we’ll show you what needs to change—and how to change it.

Book a free Discovery Call

No pressure. Just clarity.

Let’s find out what your Amazon strategy is missing.

BITES OF THE WEEK

• Amazon Eyes OpenAI: Amazon in talks to invest up to $50B in OpenAI, expanding its AI bets alongside Anthropic and tech partnerships.
• Amazon SPS Leadership: Dharmesh Mehta named CEO’s Technical Advisor; Amit Agarwal expands role to lead Selling Partner Services globally.
• AI Layoff Myths: Recent corporate layoffs cite AI, but data shows minimal impact; economic pressures and organizational issues remain the main drivers.
• FBA Fee Update: Starting Feb 15, 2026, Amazon will charge removal and disposal fees per unit as items are processed, not by order.

AMAZON NEWS

Amazon Prime sets new delivery record

Guess what? Prime just did it again.

In 2025, same- and next-day deliveries hit 13 billion globally, up 44% from 2024. Half of U.S. orders were groceries and everyday essentials, proving one thing: fast delivery is now table stakes for shoppers.

🚚 What brands should know about speed

Here’s what the report reveals, and what you can do:

• Shoppers expect speed. Factor fast shipping into your fulfillment plans to stay competitive.
• Prime loyalty is powerful. Use FBA or other fast fulfillment to reach Prime buyers.
• Rural expansion matters. Make sure your shipping partners can reach underserved regions.
• Fast delivery saves members money. U.S. Prime members saved $550 on average in 2025.
  • Tip: Highlight fast shipping as a tangible perk in your listings.
• Fewer store trips. Prime deliveries reduced in-person store visits for U.S. members by 64 per person on average.
  • Tip: Position your products as “skip the store” essentials for convenience-focused buyers.

📦 Supply chain insights

Even if you’re not selling on Amazon, fast, reliable shipping keeps buyers coming back. 

Focus on speed, convenience, and highlighting delivery benefits in your listings to stay competitive in 2026.

TACTIC TALKS

How AI can speed up marketing

Marketing teams are under pressure to publish more than ever, blogs, social media, emails, videos, all with the same small team. Enter AI.

📝 How to make AI work for you

AI isn’t here to replace creativity. It’s here to make content creation faster, smarter, and more consistent.

• Define strategy first. Know your audience, goals, tone, and platform priorities.
  • Do this: Clear objectives ensure AI delivers outputs that truly support your campaigns, rather than just generic posts.
• Pick the right tools. Not all AI fits every workflow. Choose platforms that integrate with calendars, analytics, and approvals.
• Draft, outline, brainstorm. AI can generate outlines, social post variations, and video scripts faster than manual work.
  • Do this: Give clear prompts so AI aligns with your brand voice and campaign goals.
• Edit and humanize. AI drafts always need a human touch for tone, clarity, and accuracy.
  • Do this: Edit outputs to match your brand voice and make content audience-ready.
• Publish and optimize. Use AI insights to measure performance, suggest posting times, and improve engagement.
  • Do this: Combine AI creation with analytics to refine your approach and maintain a consistent publishing schedule.

AI isn’t a replacement, it’s your teammate. What’s your go-to AI teammate right now?