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What’s the latest regarding the Seller Payment Dashboard glitch?

By SellerBites
December 20, 2024


Did you know the Occupational Safety and Health Administration (OHSA) is investigating Amazon’s workplace safety? If not, it’s no big deal because it just retracted all probes but one (something about handling TVs).

That’s one good news for Amazon. But what if there are two bad ones?

  • Amazon’s holiday glitch 👾
  • Get your high-quality reviews for 2025 💯
  • Holiday strike 🪧

BLACK MARKET

ICYMI (lucky you), an Amazon glitch has caused chaos for over a week.

The issue? The Seller Payment Dashboard failed to display accurate data and disburse funds! It also continued to charge sellers, causing negative imbalances.

Cases upon cases were posted on the Seller Central forums. Luckily, Amazon forum representatives swiftly attended to the concerns. EcommerceBytes monitored the issue and compiled the recent updates.

🤕 Blow by blow

  • Dec. 11: Amazon acknowledged the glitch but said it was only “delaying updates to Payments Dashboardand that “disbursements to bank accounts are not impacted.
  • Dec. 12: Amazon engineers were reported to have resolved most of the issue. Financial data should be updated, but report generation may fail. 📊
  • Dec. 17: As the issue persisted, Amazon forum representatives reached out to the Incidents Team (who reported the issue was resolved).
  • Dec. 19: The latest update said, That team has already resolved the issue causing increased latency for data availability on Payments Dashboard, Settlement Reports, and Date Range Reports and is now actively working to restore availability of the Deferred Transaction Report as its top priority.”

The worst timing

This glitch has caused cashflow disruption during the worst time of the year. If money from sales cannot be released to sellers, they won’t be able to restock and keep business operations going. Many rely on Q4 financial reports to strategize and forecast inventory and cash flow for the upcoming year.

This is truly a black stain on Amazon’s holiday performance. Also, it’s a hard lesson for sellers not to depend on just Amazon disbursements.

TOGETHER WITH REVIEWSCOOP

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BITES OF THE WEEK

HOT TOPIC

Amazon workers are on strike—what’s gonna happen to your holiday shipments?

If you think the glitch was bad, what about a warehouse strike?

INQUIRER.net recently reported about the “largest Amazon strike in U.S. history”. The strike was organized by Amazon workers and Teamsters labor union members, including truckers, as part of a national campaign to push for unionization and better working conditions.

❓ Why is this happening?

A little background: In April 2022, Amazon workers at Staten Island voted in favor of a union. June this year, the Amazon Labor Union (ALU) voted to be affiliated with Teamsters. 

However, Amazon has delayed contract negotiations for the past 2 years, arguing that the vote was unfairly administered. It even contested the authority of the National Labor Relations Board (NLRB) and plans to go to the Supreme Court with appeals.

🤝 A united front

According to Guardian, 7 out of 10 unionized facilities are joining, including:

  • 1 in the borough of Queens in New York
  • 1 in Atlanta
  • 3 in Southern California
  • 1 in San Francisco
  • 1 in a Chicago suburb

A German union, ver.di, supported the U.S. strike with work stoppages in 8 Amazon facilities in Germany involving 16,000 workers. 🪧

What does this mean for sellers like you?

The strike will inevitably affect order deliveries and inventory shipments. So, it’s best to warn your customers of the possible delays in their orders.

Alternatively, you can choose other fulfillment methods such as third-party logistics. 🚚oon.

Author : SellerBites

Faith began working on SellerBites in 2021, a weekly newsletter that provides sellers with the latest news and updates in FBA. With first-hand experience in managing various seller and vendor accounts, she understands what sellers face on this platform. Her background led to the conception of SellerBites, which main goal is to help people become better, more informed entrepreneurs in the Amazon marketplace.


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