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They say, in life, we don’t need to handle everything—even the negatives. But on Amazon? You either handle it… or it handles you.
Last week, a seller confessed to shipping 3,000 orders and receiving just 33 reviews. This week, what started as a simple seller question turned into a firestorm of feedback fails, hijacked listings, and ghosted resolution messages.
Today’s SellerBites Inbox dives into a system that many sellers say feels downright broken. Let’s get into it. 👀
SELLER INBOX
An Amazon representative opened a discussion: “How do you handle negative feedback?”
At first, it sounded like a basic question—something about customer service and maybe winning back unhappy buyers. But the thread quickly took a turn. Instead of feel-good recovery stories, it became a chorus of frustration about Amazon’s feedback system itself.
😤 The struggle is real
Many sellers said they’re doing everything right—fast shipping, responsive messages, quality products—but still get dinged by things out of their control.
Here’s what they’re dealing with:
One seller put it simply: “We bend over backward to fix things, and 90% of buyers never even reply.”
✨ A few bright spots
Still, not every comment was doom and gloom. A few sellers said they’ve turned feedback into a chance to stand out.
🛠️ The seller wishlist
Tired of playing defense, sellers shared what they wish Amazon would fix:
The core message? Don’t just fix the feedback. Fix the system.
THOUGHT OF THE DAY
Sellers don’t mind being held accountable—but they do want a system that’s fair. One that reflects effort, context, and actual experience.
Until then, every review is a gamble.
TOGETHER WITH WALMART MARKETPLACE
I“Walmart Marketplace is a must for anyone looking to grow their e-commerce business.” -Jeff Kraidman, Co-Founder, The Perfume Spot
When The Perfume Spot started it was just a small store on Staten Island. Now, it’s an e-commerce juggernaut that sees 8-figures in GMV each year, in part due to its partnership with Walmart Marketplace.
With Walmart Marketplace, The Perfume Spot can access:
Get the same advantages as The Perfume Spot today by signing up for Walmart Marketplace. It only takes minutes.
BITES OF THE WEEK